Policies & Terms

SouthChef respects your privacy. We collect only necessary information such as name, mobile number, and order details for processing orders and customer support.

• We do not sell or share your personal information with third parties.
• Payment information is securely processed through payment partners.
• By using our services, you agree to this privacy policy.

• Orders once placed are subject to confirmation based on food availability.
• Prices are inclusive of GST 5%
• Advance booking orders will be delivered within the selected time slot.
• SouthChef reserves the right to modify menu items, pricing, or availability without prior notice.
• Misuse of offers or payment disputes may result in order cancellation.

• Orders can be cancelled up to 3 hours before the selected pickup time.
• Same-day confirmed orders may not be eligible for cancellation.
• SouthChef reserves the right to cancel orders due to operational or availability issues.

Eligible refunds will be processed within 5–7 working days. Refunds are applicable only for:

• Cancelled eligible orders
• Failed transactions
• Non-availability of confirmed items

No refund for completed or collected orders.

• All food items are subject to daily availability.
• Certain special items may have limited quantity.
• Advance booking helps us ensure better availability and freshness.
• SouthChef may stop accepting orders once daily capacity is reached.